Privacy Policy

Last Updated: September 9, 2026

1. Introduction

Welcome to Oaktrix (“Oaktrix,” “we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit oaktrix.com (the “Site”) or use our products and services (collectively, the “Services”).

By using our Site or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, and password when you create an account.
• Billing Information: Payment card details, billing address, and transaction history (processed securely through our third-party payment processors).
• Communications: Information you provide when you contact customer support, respond to surveys, or otherwise communicate with us.
• Content: Any information, files, or content you upload, submit, or generate while using our Services.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Site, click patterns, and referring/exit pages.
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your browser, remember preferences, and analyze usage. See Section 8 below.

2.3 Information from Third Parties

We may receive information about you from third-party services (such as analytics providers, advertising partners, or single sign-on providers) when you interact with those services in connection with our Site.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information, including confirmations and invoices
• Create and manage your account
• Respond to inquiries, comments, and customer support requests
• Send administrative information, updates, and security alerts
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze usage trends to improve our Site and Services
• Detect, prevent, and address technical issues, fraud, or security incidents
• Comply with legal obligations and enforce our terms and policies
• Send marketing communications, where permitted, with the option to opt out at any time

4. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data based on the following legal grounds:

• Consent — where you have given clear consent
• Contractual necessity — to perform a contract with you
• Legal obligation — to comply with applicable law
• Legitimate interests — such as improving our Services, provided these interests are not overridden by your rights

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Vendors who perform functions on our behalf, such as hosting, payment processing, analytics, and customer support.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Oaktrix, our users, or others.
• With Your Consent: When you direct us to share information, such as through integrations you enable.
• Affiliates: With our parent, subsidiary, and affiliated companies for purposes consistent with this policy.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal information
• Request deletion of your personal information
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent
• Opt out of the sale or sharing of personal information (where applicable, e.g., under the California Consumer Privacy Act)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences
• Understand how visitors use our Site
• Measure the effectiveness of our marketing efforts
• Deliver relevant advertising, where applicable

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Site. Where required by law, we will request your consent before placing non-essential cookies.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including the United States. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect your information during such transfers.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Oaktrix Email: privacy@oaktrix.com Website: https://www.oaktrix.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.